FAQ

You must be 21 years with a minimum of 3 years of driving experience B, or have more than 18 years and photo A. If you choose a 50 cc scooter, you have to be 18 and passport AM, A1 or B. You need a minimum of 3000 km. motorcycle experience in the last three years. To pick up the bike at the point of hire, must present your ID card or passport, like a driver’s license of the European Union or, failing that the International Driving license, valid for the entire rental period.

Yes, we require € 300.00 deposit which is the amount of the insurance excess. When returning the bike, in the same office where they collected and undamaged, the deposit will be refunded automatically within 24 hours. If the bike suffers any damage, we will retain the deposit you have the budget to repair the official workshop, at which time we will refund the difference if any.

Yes, in case you want to return the bike in a different office where you rented it, there will be a cost of 5.00 €. In this case, the return of the deposit may not be performed at the time of delivery.

When booking on line, once you have clicked on “confirm booking”, a screen appears with the booking details and the status of the same. You will also receive an e – mail with this information. No reservations by phone or email.

No you cannot. Currently the minimum rental period is half day (6 hours).

Yes will have 30-minutes. Otherwise, it will be penalized with 20 € for the first hour of delay. After this time we will be charged as a daily rate. For more days the cost is 45 € per day for greening rate.

The lessee of the vehicle or contract holder pays for the fuel used. We ask our clients to give us back the fuel tank in the same way it is delivered. If for any reason it is not possible to return the vehicle refueling in the same way it is delivered, will be charged a fee of € 12.00 in fuel expenses and management.

No. The vehicle must be collected within the opening hours of our offices.

Yes In the office there is a mailbox for you to deposit the car keys. You should consult previously; our staffs are able to use this service. If the vehicle inspected appreciate it damage or accessories, you will accept the valuation made thereof MOTOS PEPLLU RENT staff, considering you will not be present when carrying out the review. It is also mandatory to leave the bike in our offices, in case you leave the bike in another place without having contacted us or the towing service for various reasons (flat tire, accident, failure on the bike), the customer will to pay all expenses incurred in respect of loss of earnings and management.

Yes, but with certain conditions. According to the Highway Code, in Article 12, if the child is over 12 years, is satisfied that:

• Will always straddled and feet on the footrests side.
• Use the rear seat to the driver.
• Use approved helmet.

If you have more than 7 years and less than 12, YOU will perform all the above plus the motorcycle shall be conducted by a parent or legal guardian.

The bikes are covered by third party insurance with roadside assistance, with a deductible of 300.00 €. This means that in case of damage, your liability is limited to this amount. There is additional insurance that includes hospitalization expenses of the driver in an accident which costs 15.00 €. In case of theft, the customer will pay the value at market price.

Yes, you can pay with VISA and MASTERCARD. In our office you can also pay cash.

Yes, but this is going to incur expenditure management. The cancellation of the reservation 7 days in advance or more carries a handling fee of 10 €. If less than seven days will cost 50 €. If it’s change of dates, the reservation may be moved to another date without penalty, provided in advance to advise us more than 7 days and have availability on the date of collection. If advance notice is less than 7 days, there will be a penalty of 20 € on the rental price.

Yes, we took the hotel or other place provided that you notify us 48 hours in advance at our offices. This service costs € 15.00 if delivery is within 7 km, to the suburbs, the price is 70.00 €.

Yes, provided that it meets the requirements and has been included in the rental agreement as an additional driver. In any case, you will be responsible for any damage.

First you call the service that you have hired. Second, you must call to the concerned offices on schedule RENT MOTORCYCLES PEPLLU customer and give the number of the bike and enrollment.

Call the emergency services and then call us as soon as possible. You will find all the contact information in the contract MOTOS PEPLLU RENT. If you cannot contact our office, along with documentation of the bike is delivered phone service crane will bring the bike to the shop, the price of this service is included in the rent.

The fines and the costs of managing the customer will have to pay when we are notified. You will be notified via e- mail this incident and shall be recovered from the complaint, using data from the credit card we have as bail.